Delivery - Hank's Surplus

Shipments and returns

Your pack shipment

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via USPS or UPS with tracking number. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Returns:

We will refund item within 30 days of customer receipt. Item must be returned in condition it was received in, not used, worn, or washed. No restocking fee. Please contact us for RA# (Return Authorization number) before sending product back. 


Exchanges:

Customer pays for shipping both ways.   

Customer pays shipping charges for exchanges and refunds. Shipping is non refundable. If free shipping is offered then actual shipping charge to customer will be removed from refund. Any refused or returns shipments will be payable by customer. Please contact us for RA# before sending item back.